Shipping policy

Shipping Policy (Dropship / Supplier Fulfilled)

Shipping Policy – Hearth & Heartbeat

At Hearth & Heartbeat, we partner with trusted suppliers to fulfill and ship your order directly to you. This allows us to offer a curated collection without keeping inventory in-house.

Processing Time

Orders are typically processed within 1–5 business days. Processing time may vary by product and supplier.

Shipping Time

Shipping times vary depending on the supplier and destination. Most orders arrive within 5–12 business days after processing. Some items may take longer due to supplier availability, peak seasons, weather, or carrier delays.

Tracking Information

When tracking is available, we’ll email you tracking details as soon as the supplier provides them.
Please allow 24–72 hours for tracking to update after you receive the shipping confirmation.

Split Shipments

If you order multiple items, they may ship separately and arrive on different days. This is normal when items come from different suppliers.

Shipping Rates

Shipping costs (if applicable) are shown at checkout before you place your order.

Address Accuracy

Please confirm your shipping address is correct before placing your order. If an incorrect address is provided, we may be unable to replace or refund the order once it has shipped.

Delays Outside Our Control

Carrier delays, customs processing, severe weather, and other events outside our control can occasionally impact delivery times. While we’ll do our best to help, we cannot guarantee delivery dates.

Lost, Stolen, or Damaged Packages

If your package arrives damaged or appears to be lost in transit, please contact us at faithandgrit26@gmail.com within 7 days of the expected delivery date (or delivery confirmation). Include your order number and photos (if damaged), and we will work with the supplier and carrier to help resolve the issue.

Questions

If you have questions about shipping or delivery, email us at faithandgrit26@gmail.com.