Refund policy

Return & Refund Policy — Hearth & Heartbeat

At Hearth & Heartbeat, we want you to love what you order. Because our items are shipped directly from our supplier partners, our return and refund policies follow a few important guidelines.

Returns

We accept returns on eligible items within 14 days of delivery.

To be eligible for a return:

  • The item must be unused, unworn, and in its original packaging

  • You must contact us first at faithandgrit26@gmail.com before returning anything

  • Some items may be non-returnable due to hygiene, customization, or supplier restrictions

Return shipping costs are the responsibility of the customer unless the item arrived damaged or defective.

Damaged or Defective Items

If your item arrives damaged, defective, or incorrect, please email us at faithandgrit26@gmail.com within 7 days of delivery and include:

  • Your order number

  • Photos of the item and packaging

We will work with the supplier to arrange a replacement or refund at no cost to you.

Refunds

Once your return is approved and received, we will inspect the item and notify you of the approval or rejection of your refund.

If approved:

  • Refunds will be issued to your original payment method

  • Please allow 5–10 business days for the refund to appear, depending on your bank or card provider

Original shipping charges (if any) are non-refundable.

Non-Returnable Items

Some items cannot be returned, including:

  • Gift cards

  • Personal care or hygiene items

  • Custom or made-to-order products

  • Final sale or clearance items

These will be clearly marked on the product page when applicable.

Order Cancellations

If you need to cancel or change an order, contact us as soon as possible at faithandgrit26@gmail.com.

Once an order has been processed or shipped, we may not be able to cancel it.

A 15% restocking fee will be deducted from refunds for returns that are not due to damage, defects, or shipping errors.

Original shipping charges are non-refundable.

Delayed or Missing Refunds

If you haven’t received a refund yet:

  • Check your bank or credit card statement again

  • Contact your credit card company or bank (processing times vary)

  • If you’ve done all of this and still haven’t received your refund, contact us at faithandgrit26@gmail.com

Questions

If you have any questions about returns or refunds, please contact us at:

faithandgrit26@gmail.com